Council Administrative Offices | 215.345.6644 -- Information, Intervention, Recovery Support Line | 1.800.221.6333
The Case Management Services Unit is a drug and alcohol services delivery program which concentrates on the assessment and referral of clients to treatment and ancillary services. The primary focus of intensive case management is to increase client retention in and completion of treatment in order to move clients toward recovery and self sufficiency. This service is confidential and participation is voluntary, thus ensuring the case management process is client centered and client driven.
The role of the Intensive Case Manager (ICM) is to provide individualized service to clients. The ICMs utilize the strengths based model of case management to evaluate client's strengths and needs in order to assist the client to set realistic goals. The ICM will refer and link clients to resources, advocate for client's rights, and coach clients along their journey to self sufficiency.
Please note that preference for access to an assessment and for treatment occurs in this order: Pregnant intravenous drug users; pregnant illicit drug users; intravenous drug users; all other drug users. (Drug use includes alcohol and tobacco).
Advocacy | Prevention | Information Dissemination & Training | Intervention | Recovery Support